Help Desk Technician (MIS/IT 3) -Department of Co-operatives and Friendly Societies

Ministry of Industry, Commerce, Agriculture & Fisheries

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Help Desk Technician (MIS/IT 3) -Department of Co-operatives and Friendly Societies

  • Deadline: Apr 25, 2019

Help Desk Technician (MIS/IT 3) -Department of Co-operatives and Friendly Societies

 

 

Job Purpose

 

Under the direction of the Information Communication Technology (ICT) Manager, the Help Desk Technician (MIS/IT 3) provides support in managing, maintaining and implementing the network and other internal systems for the Department.

 

 

Key Responsibilities

 

Management/Administration:

         Ensures that processed data for Charitable Organizations, Co-operatives, Industrial and

Provident Societies and Societies registered under the Friendly Societies Act is presented so that it may be used as a planning and policy making tool;

         Seeks ways to apply technology to business processes;

         Schedules and prioritizes activities undertaken to meet agreed targets;

         Attends meetings.

 

Technical/Professional:

     Assists in the monitoring of network and its components to prevent illegal or dangerous activities that could compromise the network;

         Conducts quarterly Audits on computer hardware and software;

     Assists in the conducting of risk assessment to identify user vulnerabilities and make recommendations to System Analyst;

         Provides end-user support to the Department staff;

         Researches and provides information on technical trends to the System Analyst;

         Communicates technical problems and proposes solutions to the System Analyst;

         Consults with System Analyst to develop appropriate technical solutions;

         Installs and configures computers for use on the network;

         Installs and configures printers for individual computers and/or for use on the network;

         Provides multimedia support for the Departments in-house filming or photography;

     Provides technical support for the Departments in-house and outside activities, such as conferences, seminars, workshops and expos;

         Liaises with the website hosting provider to carry out backup of the Departments Website;

     Collaborates with web host provider in managing the website and gathering data usage statistic;

         Develops policy regarding the maintenance and updating of the Website and Facebook

Page under the directive of the System Analyst;

         Liaises with the relevant Officers for the maintenance and updating of the Departments

Website and Facebook Page;

         Assists in the implementation of ICT related projects;

         Designs suitable formats to obtain the correct data;


 

 

     Develops suitable methods for collecting the relevant data required for feasibility and planning studies;

         Analyzes the data collected to identify trends and factors affecting Groups, Charitable

Organizations, Co-operatives, Industrial and Provident Societies and Societies registered under the Department of Co-operatives and Friendly Societies Act;

     Provides  statistical  information  on  groups,  Charitable  Organisation,  Co-operatives, Industrial and Provident Societies and Societies registered under the Department of Co-

operatives and Friendly Societies Act to the relevant stakeholders;

     Provides database maintenance and administration by making updates, repairs and/or enhancement;

         Administers   an maintains   the   Department Wireless   an Local   Area   Network

(WAN/LAN) systems under the directive of the System Analyst;

         Upgrades computer hardware and software;

         Recommends the acquisition of computer hardware and software based on staff needs;

     Informs the System Analyst of the achievements and constraints faced while undertaking the post;

     Designs relevant training and reporting programmes to instruct staff in the use of new technology under the directive of the System Analyst;

     Develops database programmes for implementation by the movements under the directive of the System Analyst;

         Works with external vendors, consultant and contractors local and internationally.

 

 

Required Knowledge, Skills and Competencies

 

Core:

         Good oral and written communication skills

         Good problem solving, decision making, organizing and planning skills

         Good interpersonal skills

         Ability to work in a team

         Goal/Result oriented

         Compliance

         Strong customer and quality focus skills

         Ability to manage partners

         Good analytical thinking skills

         Ability to use initiative

 

Functional/Technical:

         Knowledge of the operations of Government/Ministrys policies and procedures

         Knowledge of PC repair

         Database Management skills

         Excellent knowledge of the Acts and Regulations governing the Departments functions

         Proficient in relevant software applications

         Good report writing skills

 

 

Minimum Required Qualification and Experience

 

         Diploma in Computer Science or its equivalent from a recognized tertiary institution;

         Two (2) to three (3) years’ experience in related field;

OR

     Secondary level education with minimum of four (4) CXC of GCE O Level subjects, including Mathematics and English Language;

         Three (3) to four (4) years’ experience in related field.

 

 

Special Conditions Associated with the Job

 

         May be required to examine cables in a dusty or elevated environment;

         May be required to lift and physically transport computer equipment from time to time;

         May be required to work outside of normal working hours;

         Will be required to travel outside of assigned/geographic location, occasionally.

Applications   accompanied   by   résumés   shoul be   submitted    no   later   tha Thursday,

25th April, 2019 to:

 

Senior Director

Human Resource Management and Development Division Ministry of Industry, Commerce, Agriculture and Fisheries Hope Gardens

Kingston 6

 

Email:  hrm@micaf.gov.jm





  • Employer Ministry of Industry, Commerce, Agriculture & Fisheries
  • Salary Grade MIS/IT 3
  • Starting Salary (Gross/yr) $1,051,221.03 JMD
  • Max Salary (Gross/yr) $1,249,570.98 JMD
  • See Payslip & calculations below
  • AddressKingston
  • Views 76
  • Skillset Computer & IT
  • Created Apr 12, 2019
  • Deadline Apr 25, 2019
  • Primary Industry Government
  • Secondary Industry Federal Government Agencies
  • Ref Code: E46558AD2A4740598E819E2EE0636680
  • Duration: FULL_TIME

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